Well - after I calmed down a little, I decided to try getting through to Lexmark and found another 800 number - this time it worked. I was on the phone for 2 hrs with Will from the Phillipines! And now my printer is working wonderfully!!!!!!!!!!!! At least it did for the test, etc. etc. I don't have time to do much now, as I have to get ready to go to town for bell practice.
When I am ready to print more again, I'll have to go into Microsoft Windows to print my pictures because they are in KB and not MB. The way I was doing it, they were going to the printer in MB and two pictures took up more space than the printer would handle. So, I learned something new!
The only thing I don't like is now there is a white frame around the picture; but the quality is good. So I guess all is well.
Oh - Will is a father of four kids, 2 boys and 2 girls, and it was 4:30 AM there; 14 hours difference. He sounded very nice. He knew where the Mississippi River started, when I explained that we lived nor far from the source of the Mississippi. It just blows me away to think how this world is changing! I'm glad he helped me, and there was no charge. He assured me that no virus's, etc. would happen from the call.
So all in all, the experience of calling the Lexmark helpline was good. Let's hope all works okey when I get started working on photos again.
6 comments:
It is so frustrating to have problems like that and not be able to figure it out. I have had to spend time with the help desk also. I always end up in India though. You sound like you made a new friend with Will. I guess if you are going to be on the phone with someone for 2 hours you might as well have a friendly conversation. Glad you got your problem solved. Thanks for the KB, MB info. I didn't know that.
Uffda..bet you were just a little upset..did you bawl? I wonder what happened..did he make a diagnosis..or did he have you uninstall and reinstall ? I hate it when stuff doesn't work right either.. :)
No, I didn't have to uninstall and reinstall. That is what I was worried about. He had me unplug/replug again, because when he was going through stuff, and rebooting, the computer then didn't recognize the printer. And after unplug/replug it again, it did recognize the printer, and he went in and printed a couple of pictures, and walked me through where to go instead of where I was doing it. dah! And no, I didn't bawl. Prior to calling I was about ready too. I was worried that I had a virus - and he assured me that there wasn't one.
I'm glad you finally found some "joy" in your little corner of the world today... Tomorrow will be better :)
LOL, well I am glad you got it figured out!!
Thanks for stopping by. We have a lovely river view park just three blocks from where I took the pictures and the doggies get a change from cement. He looks like he has a handful, but they were all sitting so peacefully.
Have a great weekend!
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